In 2003, CDL's Customer Relationship Management
Initiative won the Building & Construction Authority's (BCA) Best Practice
Award for effectively harnessing people resource and Information Technology to
enhance customer satisfaction. This industry-first initiative was applauded for
setting new standards of professionalism.
An important component of the
CRM is the CDL Customer Centre which was first launched in June 2001 to serve as
a physical platform for CDL to implement its customer-centric strategy. The CDL
Customer Centre (CCC) houses a state-of-the-art Call Centre supported by the
advanced SAP software solution, which provides links between customers and all
operating departments within the group, enabling prompt action.
at the 20th floor of City House on Robinson Road, the CCC is dedicated to
serving YOU, the customer and meeting YOUR real estate needs.
quick and easy access to pre-sales, sales and post-sales information, call our
Customer Centre Hotline at 6877 1818.
At CDL, we pride ourselves on our
commitment to service excellence. Our friendly Customer Relationship Executives
look forward to welcoming you.
36 Robinson Road
#20-01 City House
8.45 am – 6pm (Monday –