Corporate Social Responsibility Report
On behalf of the board, I am pleased to present CDL’s Corporate Social Responsibility (CSR) Report for 2010.

Despite a backdrop of broad-based economic recovery in 2010, caution remains in the air as experts warn of downside risks as well as challenges presented by possible policy reforms by governments across the globe.

As the dust from the downturn settles, companies who have kept faithful to the policy of strategic sustainability will likely leapfrog ahead and benefit from the competitive edge, positive branding and goodwill generated at a time when other businesses were cutting back what they considered were superfluous costs.

Corporate social responsibility is the cornerstone which CDL builds its business upon. As the Singapore economy grew by 14.5% in 2010, CDL has also created new milestones and set new benchmarks in its business, environment and social performance. This was possible because CDL has kept to its commitment in putting the interests of its stakeholders first.

“Grow”, CDL’s 3rd dedicated Sustainability Report continues to be successfully checked by the Global Reporting Initiative at Level B+. The report may be viewed and downloaded at
www.cdl.com.sg/sustainabilityreport2010.

On the honours roll, CDL was the only Singapore company listed amongst the prestigious Global 100 Most Sustainable Corporations in the world by Corporate Knights in 2011. CDL was first inducted into the global listing in 2010. It also dramatically improved its rankings in the Asian Sustainability Rating by CSR Asia, at 4th place amongst 542 companies across 10 Asian countries and the highest ranked from Singapore.

CDL is also the first company in Singapore to achieve the international AA1000AS (2008) Assurance Standard for its 3rd CDL Sustainability Report 2010. The internationally recognised Standard requires a precise audit requirement and covers CDL’s overall sustainability behaviour and performance beyond the Report. Adhering to the AA1000 Accountability Principles of Inclusivity, Materiality and Responsiveness, the application of the Standard demonstrates CDL’s continued efforts to improve our CSR commitment towards greater transparency and disclosure.

At the inaugural CSR Awards by Singapore Compact for CSR, CDL was accorded the Green Champion Award in recognition of its best practices in mitigating the impact of its business operations on the environment whilst encouraging other corporations to benchmark their own performance. CDL was also one of only two Singapore companies recognised for Outstanding Sustainability (under the Enterprise Green Adopter category) at the inaugural Singapore Sustainability Awards 2010 organised by Singapore Business Federation.

REACHING OUT TO ITS STAKEHOLDERS

CDL believes in a proactive approach to engage its key stakeholders, including investors, the media, business peers, and the community-at-large, using both formal and informal platforms.

In 2010, the CDL management also continued to vigorously share its CSR experience and strategy at various conferences, seminars and events including the EU-ISEAS CSR Seminar, 2nd Annual Global CSR Summit 2010, PATNI-ABCC Sustainability Roundtable, Singapore WSH Conference 2010 and Global Entrepolis @ Singapore Summit amongst others. In its pursuit to further the CSR cause through education, CDL also imparted knowledge to students of tertiary institutions such as the Nanyang Business School, Singapore Management University and Networking Session for Green Club Teachers cum Training for Green Club Students for North West Community Development Council.

To promote greater action towards combating climate change amongst corporations, CDL undertook the role of carbon offset sponsor at the Eco World 2010 Conference and Singapore Sustainability Awards 2010 Gala Dinner, as well as the International Singapore Compact CSR Summit 2010. CDL worked with The CarbonNeutral Company to measure and reduce carbon emissions (from delegate travel, local transport, energy consumption, hotel catering, waste management, etc) for the events to net zero. The carbon credits that CDL purchased to offset the events helped to fund environmental projects such as the Guangdong Wind Power Project (verified under the Voluntary Carbon Standard) and Tieling Coal Mine Methane Capture Project (registered with the Clean Development Mechanism) in China.

As a responsible and prudent steward to one of Singapore’s largest companies by market capitalisation, CDL strives to uphold high standards of corporate governance, transparency and disclosure. As such, the Group maintained the timely release of its financial results as well as conducted briefings for analysts and media during the half-year and full-year results announcements. There continue to be ample opportunities for dynamic engagement between investors, media and CDL’s top management on various platforms including investor conferences and one-to-one meetings. In addition, shareholders have direct access to top management during the Annual General Meeting where CDL’s top management presents and shares the Group’s business plans for the year ahead. For convenience and easy access, these presentations may also be obtained via the SGXNET and the Group’s website.

EMPOWERING ITS PEOPLE

CDL strives to be an employer of choice and create a conducive environment which empowers, nurtures and values its employees. More employee information can be obtained in the Human Resource Review.

RISK MANAGEMENT

Since 2002, CDL has established a formal risk management framework to enable significant business risks to be identified, assessed, monitored, managed and reviewed regularly. More information on the risk management framework can be obtained from here.

FORGING AHEAD WITH SUSTAINABLE BUSINESS PRACTICES

Walking the talk, CDL continues to be a green leader of Singapore’s built environment, winning the most number of Building and Construction Authority (BCA) Green Mark Platinum Awards for its sustainable developments. Its new generation green office, 7 & 9 Tampines Grande, is also the first local commercial development awarded the internationally acclaimed Leadership in Energy and Environment Design (LEED) Gold rating under the Core & Shell category by the United States Green Building Council.

Constantly striving to improve its environment, safety and management performance, 15 CDL commercial buildings, including Republic Plaza and City Square Mall, successfully attained the OHSAS 18001 Health and Safety Management System in Property Management certification in January 2011. OHSAS 18001 is an Occupation Health and Safety Assessment Series for health and safety management systems to help organisations control occupational health and safety risks. These 15 buildings also received the re-certification of the ISO 14001 (Environment Management System) and ISO 9001 Quality Management systems which were first awarded in 2007. In 2003, CDL set a new industry benchmark as the first private property developer to receive the ISO 14001 for Property Development and Project Management.

In another pioneering move, CDL formalised its Universal Design Policy in January 2011, aimed at creating an inclusive built environment that caters to the needs of all age groups and people with different abilities, allowing for them to live independently and enjoy access to facilities. Taking a holistic life-cycle approach, CDL applies these principles from ground zero during the architectural planning and carries them through the construction and building operations and maintenance phases. Although CDL has always abided by this best practice, formalising this commitment is a clear affirmation of its importance as part of our CSR endeavours.

TOWARDS CONTINUED IMPROVEMENTS IN ENVIRONMENTAL PERFORMANCE

In line with CDL’s Corporate Environmental, Health and Safety (EHS) Policy, CDL is committed towards mitigating the impact of its business on the environment and striving to apply environmentally-friendly practices in its operations.

Managing the environmental aspects is a key element of CDL’s Environmental Management System (EMS). In 2010, CDL continued to drive improvements in its environmental performance across its work sites, investment buildings and corporate office.

ACTION FOR THE COMMUNITY

In 2010, CDL maintained its focus on the four key areas of the environment, youth development, the less fortunate and the arts. Beyond sustaining established programmes and retaining active working relationships with long-term partners, CDL also identified and supported new beneficiaries and partners as well as embarked on innovative programmes for the community.

On the business level, City Square Mall, Singapore’s first eco-mall, engages with the community-at-large through its dedicated space for community events. The Mall was the first corporate partner to join the Central Singapore Community Development Council’s Partnership to Activate the Community to Treasure the environment or P.A.C.T. when it opened its doors in late 2009. In an affirmation of its commitment to organise and host green community events, events held in 2010 include the National Youth EnvirOlympics Challenge 2010, collaboration with radio station Class 95FM on World Environment Day, Muscular Dystrophy Association (Singapore) Eco-challenge and Project Pebbles which was jointly organised by Temasek Polytechnic student volunteers and Gardenasia to engage youths in nature-related activities.

Reflecting CDL’s firm conviction that strategic efforts for the community should be more than philanthropy, employee voluntarism continued to be a key driver. Through City Sunshine Club (CSC), staff volunteer platform, employee volunteers dedicated their time aiding those in need through a myriad of community activities.

CDL’s total employee volunteer manhours were 2,894 in 2010.

Inspiring Green Thought Leadership

NUS team,“Green Wednesday”, clinched the top prize at the inaugural BCA-CDL Green Sparks Competition.

Jointly with BCA, CDL launched the BCA-CDL Green Sparks Competition to raise awareness and engage tertiary students in the greening of the built environment. This first-of-its-kind public-private initiative provides future practitioners with a real-life scenario where best green building practices and solutions can be implemented. For the inaugural competition, students were presented with the challenge of enhancing the environmental performance of Fuji Xerox Towers, an existing 38-storey office building owned by CDL. The Competition was well-received and saw interesting submissions from 152 students, making up some 20 teams.

To promote an interest in sustainability amongst the youth, CDL was also the Presenting Partner for the NUS Geography Challenge 2010 jointly organised by the National University of Singapore (NUS) Geographical Society and the Department of Geography. Held for the 14th year, the theme of 2010’s national geography quiz for secondary school students focused on “Sustainable Development”. Through the competition, students from more than 80 schools nationwide were encouraged to engage their critical thinking skills to redefine limitations faced by Singapore and the planet to promote sustainable development.

CDL was also the Corporate Partner for the NUS Chancellor’s Challenge Shield 2010, one of the foremost tertiary-level Current Affairs and General Knowledge Quiz competitions in Singapore. The theme for the competition was “Singapore 2061: What do you want it to be?”, crafted in consideration of the Singapore Government’s upcoming Concept Plan 2011. Over 200 students participated in the competition.

Stepping Up For The Environment

Over 260 youth participants aged 15 to 25 covered 2,600 km using green transport via the inaugural CDL E-Generation Challenge 2010.
As the issue of climate change grows increasingly dire, CDL expanded its environmental outreach efforts, especially targeting the youth.

In celebration of Earth Day, CDL initiated the CDL E-Generation Challenge, an eco-themed “Amazing Race” style national competition. By utilising an eco-tainment platform in the form of a fun green rally, the annual competition aimed at raising eco-consciousness amongst the youths in Singapore.

Over 260 youths came together to pit their strength and wit in overcoming green challenges focusing on green transportation and highlighted environmental issues including resource conservation, climate change and action.

The inaugural Challenge was supported by National Environment Agency and Clean and Green Singapore and event partners included innovators of green transporters in Singapore such as GoGreen Holdings, The Green Car Company, Greenlots and Hybrid Motors, along with Singapore Polytechnic, Environmental Challenge Organisation (Singapore), Singapore Motor Sports Association and City Square Mall.

In celebration of 2010 as the International Year of Biodiversity by the United Nations, CDL held a “Biodiversity: Connecting with Nature” photo competition for its employees to raise awareness of the rich biodiversity found in Singapore. Winning photos were featured in the 14th instalment of CDL’s Beauty of Nature Series Calendar 2011 titled “Celebrating Web of 13 Million”. The Calendar is distributed to its business associates and employees to impart CDL’s CSR philosophy.

To promote environmental conservation amongst the community-at-large, CDL also lent its support to a myriad of programmes initiated and organised by environmental organisations and government agencies.

Organisation Initiative Contribution
China Exploration & Research Society Corporate Patron
Sustained support for the organisation’s nature and cultural conservation projects.
Environmental Challenge Organisation (ECO) Singapore Earth Hour @ The Heartlands
Eco-activities held at City Square Mall to promote community support for Earth Hour.
National Environment Agency Corporate and School Partnership Programme (CASP)
Held in conjunction with
Clean and Green Singapore (CGS), this initiative is aimed at encouraging the private sector to play an active role in grooming young leaders from educational institutions, initiating environmental programmes and transferring their technical knowledge through a mentoring system in developing the partner school’s environmental projects.
CDL has been a stalwart supporter of CASP since 2005.
   
CDL’s six adopted schools, namely Maris Stella High School (Primary and Secondary), CHIJ St. Nicholas Girls’ School (Primary and Secondary) and Catholic High School (Primary and Secondary) once again showcased notable environmental projects during the CGS Schools’ Carnival. Catholic High School (Primary) received honours coming in third place with their submission.
   
CDL also sponsored the Climate Change Photography Competition at the event which was attended by over 10,000 students, teachers and parents from 230 schools.
Nature Society (Singapore) Nature Watch magazine
Sustained sponsorship of the society’s quarterly magazine.
Singapore Environment Council (SEC) Singapore Green One (G1)
A Green Race aimed at raising awareness on alternative transport modes and promoting sustainable lifestyle choices.
Participated in inaugural event, with Team CDL placing third in the Buggy Race.
Project Eco-Office
Initiated and launched jointly by CDL and SEC in June 2002, this outreach programme promotes green resource management amongst the business community in the work place.
A total of 22 offices certified with the Eco-Office Label (previously known as the Green Office Label) in 2010.
World Wildlife Fund Earth Hour
Sustained participation from 11 CDL commercial properties.
   
Rallied support from 99% of tenants.

Supporting Youth Development

Project Berbagi comprised a team of 17 SMU undergraduates from five different countries, including America, China, Indonesia, Malaysia, and Singapore who taught IT skills and English to teenagers at a local orphanage in Medan, Indonesia.

CDL continued its support of student-led environmental, social and economic developments projects both in Singapore and abroad.

In 2010, CDL supported four student-led overseas expeditions of which three groups were students from Singapore Management University and one from National University of Singapore (NUS). The projects, based in neighbouring countries including Indonesia, Philippines and Cambodia, focused on promoting education, skills development and infrastructure. In line with CDL’s commitment towards sustainable programmes, it was CDL’s second year of involvement in Project Aphireak in Cambodia.

Amongst various NUS-events CDL supported was the 11th Annual NUS Youth Volunteerism Camp which was designed to promote volunteerism, nurture student participants to become better volunteers as well as to help needy beneficiaries during the four-day camp attended by 65 participants and 45 children beneficiaries.

CDL also supported the NUS Green Carnival 2010, presented by NUS environmental group Students Against Violation of the Earth (SAVE), to drive the urgent message of environmental conservation to NUS undergraduates, staff and academics, through student-initiated environmental projects that promote energy conservation, recycling and the uptake of other green habits. As a Founding Partner, CDL had been supporting the annual student-led environmental event since 2008.

Helping The Disadvantaged

CDL employees showed up in full force once again to support the Assisi Hospice Charity Fun Day, joining over 2,000 volunteers and a vast array of 210 stalls ranging from local cuisines, games and handicrafts, among others. The event raised over $800,000 for the expansion and improvement of Assisi Hospice’s three core services of in-patient care, home care and day care centres.

2010 was a busy year for CDL volunteers as they embarked on a plethora of community activities benefiting those in need including the young, elderly and sick.

CSC also helped organise various exciting activities for its young beneficiaries throughout 2010 as part of the club’s ongoing youth development activities for the less privileged youths. These include an excursion for 24 children from the Children’s Aid Society (CAS) during the June school holidays to an exclusive Behind-the-Scenes tour of the Singapore Zoological Gardens. In September, over 30 children from CAS also celebrated the Mid-Autumn Festival at City Square Mall participating in fun-filled activities including an Eco-Lantern workshop, City Green Lantern Tour and story telling.

In December, excited children from Dreams @ Kolam Ayer experienced a truly unforgettable lesson in marine discovery when they embarked on a unique sleepover programme with sharks, rays and other ocean inhabitants swimming above them as they slept! The sleepover programme gave these children an opportunity to observe and learn about the ocean in the safe sanctuary of Underwater World Singapore. Over 45 volunteers from CDL participated in this one-of-a-kind activity. The same month, CSC volunteers brought a group of under-privileged children from the Family Service Centre & Student Care Centre at Jurong to City Square Mall where they enjoyed the Santa Bubbles Musical Live Show.

Not forgetting the elderly in our greying population, each month, CSC volunteers continue to distribute supplies to the elderly at Indus Road in its ongoing befriending programme. In June 2010, these beneficiaries received an additional bonus when they were treated to a 7-course lunch at Copthorne King’s Hotel. In celebration of the Mid-Autumn Festival, CSC volunteers helped to spread the festive spirit by distributing mooncakes, in addition to the usual food supplies.

 
Over 45 CDL volunteers accompanied youths from Dreams @ Kolam Ayer at this one-of-a-kind sleepover adventure at Underwater World.
 

In addition, CDL also lent its support to a wide range of fund-raising activities organised by its community partners.

Organisation Initiative Contribution
Assisi Hospice Assisi Hospice Charity Fun Day
The event was co-organised by CDL and its subsidiary company CBM Pte Ltd.
   
CDL, along with its sister hotels – M Hotel, Grand Copthorne Waterfront Hotel, Orchard Hotel, Copthorne Orchid Hotel and Copthorne King’s Hotel – took up a 37-metre pavilion selling delicacies and hotel specialties.
Café Diplo Asia Humanitarian Forum (AHF)
A public educational platform to promote both humanitarian and environmental causes to the community.
CDL was a Gold Sponsor of the inaugural AHF.
   
CDL also co-presented a photography exhibition by Ernest Goh titled “Altered Land”, a chronicle of black and white photographs of the destruction wrecked by the tsunami at Banda Acheh in 2004, and the reconstruction and rebuilding efforts which followed.
“Haiti Haiti” and “Haiti Haiti 2” Charity Concerts
CDL was a joint organiser and venue sponsor of two charity concerts, held at City Square Mall and Chinatown Point, aimed at raising funds towards humanitarian relief efforts in earthquake-stricken Haiti.
   
CDL also launched a donation drive amongst employees, which was matched dollar for dollar by the company, raising a total of $30,000 for World Vision’s Haiti Earthquake Relief Fund in just three days.
TOUCH Community Services shareURmeal
This novel initiative first started in the United States. The project called for the public to send in photos of their meals to generate donations for local food programmes. The project is chaired by an Singapore Management University (SMU) undergraduate.
CDL donated $3 for each submission that went towards TOUCH Community Service’s Meals-on-Wheels programme which delivers meals to the elderly, especially those living alone.
   
The project received overwhelming response, well exceeding the target of 1,000 photographs.
The Boys’ Brigade (BB) BB CARES 2010 (Community Activities to Rally Everyone to Serve) programme
CDL was a Gold Sponsor for the Highlight Special held at the Sky Deck @ Singapore Flyer.
   
Over 70 beneficiaries from the Asian Women’s Welfare Association (AWWA) and Dreams @ Kolam Ayer enjoyed a scenic ride on the Singapore Flyer, followed by a mini funfair with exciting games and entertainment. 29 CSC volunteers lent their support as chaperons for the event.

Sustaining The Arts

2010 was a high point for CDL as it actively supported key national initiatives in promoting the arts in Singapore.

To commemorate Singapore’s hosting of the first ever Youth Olympic Games (YOG), two specially-designed Olympic-themed public artworks were commissioned by CDL for installation at the Marina Bay waterfront promenade before the start of the YOG in August 2010. Both artists were exhibited open category finalists of the CDL Singapore Sculpture Award, a biennial competition held since 2003, and were amongst the 30 artists who submitted their concept proposals based on the Olympic themes of Peace and Sport, Culture and Environment.

This project is a collaboration between the Urban Redevelopment Authority, CDL and Singapore Youth Olympic Games Organising Committee.

Held for the 3rd time, the biennial Singapore Young Photographer Award (SYPA) aims to nurture young photographic talents and elevate the standard of photography in Singapore. This national photography competition was initiated by CDL in 2006, in partnership with five major photo clubs and the National Youth Achievement Award Council. The SYPA features a junior and youth category and those with a creative eye for architecture and buildings can also zoom in on the CDL Young Architectural Photographer Award.

 
The artworks, “Breathe” by artist Edwin Cheong (left) and “A World United” by artist Huang Yifan (right), were the first public art sculptures launched under the Marina Bay Public Art Programme.
Guest-of-Honour RADM Lui Tuck Yew, Chairman of SYPA Steering Committee Mr Kwek Leng Joo, Mr Edmund Cheng, Chairman of National Arts Council and the winners of the 3rd Singapore Young Photographer Award 2010.
 

LOOKING AHEAD

I trust this report clearly illustrates the importance CDL has placed and promptly acted upon matters involving environmental, social and governance concerns in 2010. For more detailed CSR information, please visit www.cdl.com.sg.

2011 will be another exciting year as CDL plans to incorporate the newly launched ISO 26000:2010 Guidance on social responsibility into its Sustainability Report to be published in June. The Standard will provide guidance on internationally accepted concepts, definitions and methods of evaluation on social responsibility. This is yet another step for CDL in our never-ending quest to further our CSR efforts to be a sustainable company for all stakeholders.

KWEK LENG JOO
Managing Director

CDL’s CSR Milestones in 2010/2011
Global 100 Most Sustainable Corporations 2010 & 2011 by Corporate Knights Magazine
-
For 2011, CDL was the only company from Singapore to be listed in this prestigious global ranking announced annually at the World Economic Forum
AA1000AS (2008) Assurance Standard
-
First company to externally assure its sustainability report in accordance to AA1000 Assurance Standard. The CDL Sustainability Report 2010 continued to be successfully checked at Level B+ by Global Reporting Initiative (GRI)
Asian Sustainability Rating
-
In a study on CSR disclosure, CDL was the highest ranked company from Singapore – 4th amongst 542 companies across 10 countries in Asia with an improved score (66.1%: 2008, 74.5%: 2009, 84.0%: 2010)
bizSAFE Mentor Certification
-
For sharing its Workplace, Safety and Health system and practices with participating small and medium enterprises. In 2008, CDL was recognised as the first developer to be a bizSAFE partner by Ministry of Manpower
Building and Construction Authority (BCA) Awards 2010
-
Maintained its leadership in green building having won the most number of Green Mark Platinum Awards. With 40 CDL developments being awarded the BCA Green Mark Awards, of which 10 are of the highest-tier Platinum rating, this represents the highest number of BCA Green Mark Awards presented to a Singapore developer to date since the introduction of the Green Mark Scheme by the BCA in 2005
Friend of the Arts Award (Since 1997)
-
On the honours roll for the 14th consecutive year
FTSE4Good Index Series (Since 2002)
-
Amongst an elite group of companies worldwide that meets globally recognised corporate responsibility standards
Global CSR Awards 2010
-
CSR Leadership Award was accorded to Mr Kwek Leng Joo, Managing Director of CDL, for his contribution to the promotion of all aspects of CSR, including the environment, sustainability, community partnerships, education and poverty alienation, amongst others
-
Best Environmental Excellence Award for the successful implementation of innovative water recycling and silt water treatment at its developments
Outstanding Sustainability Award 2010
-
Amongst two Singapore firms recognised for sustainable business practices and green solutions (under the Enterprise Green Adopter category)
Royal Society for the Prevention of Accidents (RoSPA)
-
The only private property developer in Singapore to be conferred the RoSPA Gold Award for excellence in Occupational Health and Safety management in the workplace since 2006
Singapore Compact CSR Awards
-
Accorded first-ever Green Champion Award in recognition of best practices adopted to minimise its environmental impact whilst encouraging others to benchmark against these practices
Singapore Environmental Achievement Award (SEAA )
-
Won the SEAA award in 2004 and received the Merit Award in 2010
SIAS Investors’ Choice Awards 2010 (Since 2000)
-
Among Singapore’s Most Transparent Companies (Property) in recognition of its corporate transparency based on criteria including timeliness of news release, substantiality of news release, clarity of news release, degree of media access, frequency of corporate results, availability of segmental information and communication channels
Workplace Safety and Health Awards 2010
-
The first private property developer to receive the Developer Award, it was accorded the honour for the 4th time
Work-Life Excellence Award 2010
-
Conferred the biennial Work-Life Excellence Award for the second time for efforts in creating a positive environment that places great value in maximising employees’ performance while helping them to harmonise work and personal needs